wisecars cancellation

Your browser settings can be set to inform you before receiving a Cookie. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We offer a price comparison of major and independent car rental suppliers around the world! Surely it's illegal in USA to drive with no insurance. If not, you will need to purchase the cover at the car rental company counter. When you rent a car, you will usually need excess coverage. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Wisecars is an online vehicle rental broker. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Mr. Mateusz. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Please note, making a new booking may result in the change of the Car Rental Company. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. To improve our service and website, we may use small data files known as Cookies. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. To improve our service and website, we may use small data files known as Cookies. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Save. Please note, it is your responsibility to provide all the above-mentioned documents. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Please read carefully the terms of the Car Rental Agreement before signing it. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. I reached out to Wisecars, who were really understanding of the issues I encountered. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Wisecars does not own any physical locations or offices. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In that case, special cancellation terms are presented during booking. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Read more from https://www.wisecars.com/en-us/reviews. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Date of experience: 07 February 2023. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. In such circumstances, we will cancel your booking with no liability whatsoever. She was very kind and helpful! Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. If additional information is required, the process may be extended for another 28 calendar days. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. No charge will be made for amending your booking before the start of your rental. Please keep in mind that any changes that you make to your booking will probably change the rental price. Consider the cancellation policy. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If not, you will need to purchase the cover at the car rental company counter. Keep copies of all relevant documentation you are asked to complete. It is entirely up to the Car Rental Company whether they decide to do so or not. Wisecars is not liable for services or bookings not fulfilled due to force majeure. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. I read other reviews from this company after this had happened and that is a common . Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If this is the case, it will be clearly stated on your voucher. Wisecars employs limited use of cookies for your safety and does not store any personal data. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Dear Paul,Thank you for contacting us! Please read the following to know what is included/excluded in our coverage offers. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. This is the second time we have booked with Wisecars and had amazing service. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Wisecars falsely advertised vehicles for rental on their website. You can also find this information on the confirmation voucher. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. In most locations, the minimum renting age is 21 years. If you have any questions, please feel free to contact us. It might take your bank extra time to settle the amount. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. The permit you may need depends on which country youre visitingand how long youre staying. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. My trip to NZ had to be cancelled due to the cyclone that hit the area. If you have any questions, please feel free to contact us. Click on Menu "Subscriptions". Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. Free cancellation up to 48hrs before trip. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. 2023 Wisecars. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. We will send you your rental voucher 48 hours before your pick-up time. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. You will have to leave a deposit for the fuel. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. This information must be sent via email and give Wisecars the relevant details of the incident. You can amend your booking information or cancel your booking in a few simple steps. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. @ Vicpak. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Find out how we combat fake reviews. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Thanks! You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please note, under no circumstances is the fuel included in the rental price. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Lorem ipsum dolor sit amet, consectetur adipiscing elit. When you return your car, the car rental company will check it, and charge you for any damages. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. We at Wisecars put together a list of the most important information travelers often miss. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Access to and use of these images is restricted by terms and conditions of a separate license agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. What's Wisecars' cancellation policy? Wisecars believes in protecting your privacy. Wisecars will process your cancellation refunds in 7 days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. In most locations, the minimum renting age is 21 years. Your browser settings can be set to inform you before receiving a Cookie. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars is an online vehicle rental broker. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Please note, we only delete personal data on the request of the individual. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. There are too much additional insurances taxes etc. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. No way has this company got 4.5stars. I'M TRULY IMPRESSED. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The rules that apply to the main driver also apply to any additional drivers. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim.