I think it may be that I included the symbol. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The call centre dont have enough medical knowledge to assist. I dont know what Id have done without them. We use dedicated people and clever technology to safeguard our platform. Sunday 25 December: Closed achieve performance targets across their product portfolio. your insurance policy. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. No administration fee is changed while making changes through My Staysure. She had to cancel her holiday to undergo treatment and submitted a claim. Was this review helpful? I interviewed at Staysure (London, England) in Jun 2022. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Still requesting further information whilst she was on her death bed. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Stay sure have been helpful so far. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Resolver is free. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Chased and chased and chased to pay. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} If you want to claim on your policy you should contact the The advisor was very helpful and explained the various options available. Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk . They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. We are remunerated by commission for the arrangement, service and renewal of Verify your email to use filters. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Dear Denis Kumm,Thank you for your 5 star review. Staysure Complaints Email & Phone | Resolver UK If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Information provided by various external sources. Here are 8 tips for writing great reviews. Were available during the following times: When is a time you've been in a difficult situation and how did you solve it? Have a fantastic holiday. longer working hour, monotony work, short holidays. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Have a fantastic holiday. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. But the actual service once connected to an agent was excellent. In the 4 years I was there I hit some sort of bonus each month. Weve helped millions of people find a resolution. | Read 199,981-200,000 Reviews out of 200,383 . Free interview details posted anonymously by Staysure interview candidates. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Used chat and phone. Also, for some of our insurers we may receive a profit share payment if they Its quick, easy and totally free. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. })(); I contacted you twice. Saturday 24 December: 9am 3pm I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help If you raise this (which I did for over a year), all you get told is that "this is being reviewed. .blog-header h2 a {} Working as a Customer Service Representative at Staysure: Employee Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Warm regards,Ross, Information provided by various external sources. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Have a fantastic holiday. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Also I was told inaccurate information about my first request. Northampton, NN4 7YB. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. If you need to cancel your policy please click here. It goes against our guidelines to offer incentives for reviews. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Warm regards,Emma, Very pleasant and helpful staff. 3-5 Rushmills Business Park, TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. - Calling from outside the UK: 0044 1604 210 845 We are investigating your comments and will contact you shortly. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Just raise a case and leave feedback after. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Very friendly, knowledgeable and . First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Having problems? STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Staysure is a trading name of TICORP Limited. Therefore i lost out on the deal. The calls are non stop , its very busy and mentally exhausting . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. } Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. {"hasCustomMembership":true,"hasCustomMinicart":true} Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. But I am still waiting for the activation email. Staysure complaints & reviews | A Spokesman Said .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} The process to get the policy on my smartphone is too convoluted - passwords etc. We class a complaint as any expression of dissatisfaction whether written or verbal.. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. | Read 207,881-207,900 Reviews out of 208,075 Verification can help ensure real people write reviews about real companies. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); You can be certain that youre talking to the right person at the right time. .wsite-menu a {font-size:14px !important;} The initial purchase was fine. How do I access my My Staysure account? - Staysure Support Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. If youd prefer to speak to a member of the team on, please call us on: Have you been complained about? - Saturday: 9am - 5:30pm Staysure. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. The support which is only a call away is fantastic. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Lack of progression I would say but good vibes. .wsite-image div, .wsite-caption {font-size:18px !important;} If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. font-family: "Montserrat" !important; Dear Mr Brennan Thank you for taking the time to leave a review. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. _W.storeName = null; The first time started out fine then I was transferred . #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Resolver is a totally free service that you can use to complain effectively. Overall experience. Staysure take all feedback relating to our products and services seriously. .wsite-footer blockquote {} Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Find out how we combat fake reviews. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. com_currentSite = "952359298347476581"; Filter. I had to deal with an out sourced company. Thank you for posting your feedback and for recognising we have fantastic people in the business. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Having problems? Reviews from Staysure employees about working as a Customer Service Representative at Staysure. .wsite-button-inner {} Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved.
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